Common situations
- ▸Pipes that froze during a cold snap
- ▸Leaks inside walls or ceilings
- ▸Failed supply lines under sinks or toilets
Signs of possible water damage
- ▸Sagging or stained ceilings
- ▸Damp drywall
- ▸Sound of running water with fixtures off
- ▸Sudden drop in water pressure
What the process generally involves
- 01Confirm water is shut off
- 02Locate wet areas with moisture meters
- 03Extract water and open cavities if needed
- 04Dry structure and contents
- 05Coordinate with your plumber for the pipe repair
Exact steps, timing and pricing are set by the provider after an inspection.
Questions to ask a provider
- ▸Do you serve my address in Rowlett?
- ▸When could someone realistically arrive?
- ▸Do you document damage with photos and moisture readings?
- ▸Are your technicians trained in water damage restoration (for example, IICRC certified)?
- ▸How do you handle billing and insurance paperwork?
Have this ready when you call
Your address, the water source, affected rooms, how long things have been wet, and your insurance details if you plan to file a claim.
Frequently asked questions
+What should I do first?
Shut off your main water valve, and switch off electricity to affected areas if it's safe to reach the breaker. Then call a plumber for the pipe and a restoration provider for the water damage.
+Does the restoration provider fix the pipe?
Usually a licensed plumber repairs the pipe. Ask the provider whether they coordinate plumbing repairs.